Service & Repair
Through a global network of certified distributor service centres, Sonatest are able to offer local service and support for both equipment and operator.
Customer Loyalty is hard to earn and very easy to lose, that's why Sonatest Service has a commitment to ensure that we meet your expectations every time you deal with us.
Sonatest want you to experience the highest possible standard of service through the knowledge of our experienced staff, using cost-effective procedures and genuine manufacturer's parts.
Our Service Commitment:
- Confirmation of unit arrival will be provided within 24 hours.
- We expect to complete most calibrations within 7 working days of receipt of confirmation.
- We endeavour to complete repairs to Sonatest manufactured equipment within 7 working days from date of receipt or authorisation to repair.
- All repairs have a warranty period of 3 months on parts fitted.
- We use our best endeavours to offer model support for 5 years after last production date.
Service & Repair Frequently Asked Questions
- What is the first step to get my instrument repaired?
- What is the initial step once my Sonatest unit arrives for service?
- How long will it take to calibrate my equipment?
- What is the typical repair time for equipment manufactured by Sonatest?
- What warranty is offered on repairs?
- For how long does Sonatest offer model support after production ceases?
What is the first step to get my instrument repaired?
Please contact sales@sonatest.com to request a Return Merchandise Authorization (RMA). You will receive an RMA sheet to provide details about the repair. The RMA number will serve as the tracking reference along with the purchase order.
What is the initial step once my Sonatest unit arrives for service?
Upon the arrival of your unit at our service centre, you will receive confirmation within 24 hours, ensuring you are informed at every step.
How long will it take to calibrate my equipment?
Most calibrations are completed within 7 working days following the receipt of confirmation.
What is the typical repair time for equipment manufactured by Sonatest?
Repairs to Sonatest manufactured equipment are completed within 7 working days from the date of receipt or authorization to repair, ensuring minimal downtime for your operations. Any repairs that will take longer than 7 days will be reported to you to keep you informed of the reason and estimated finish date.
What warranty is offered on repairs?
All repairs come with a 3-month warranty on the parts fitted, providing you with peace of mind in the reliability and longevity of the service performed.
For how long does Sonatest offer model support after production ceases?
Sonatest endeavours to provide model support for 5 years following the last production date, ensuring continued functionality and support for your equipment.