Returns Procedure
Though we hope you never need to return anything purchased from Sonatest, but should need to do so, we will make it as quick and easy as possible to exchange or refund your purchase.
Sonatest will accept returns within 30 days of invoice, providing that is returned complete with all packaging, certificates and accessories or when prior authorisation is given.
For Warranty/Defects instructions please refer to section 10 of the Sonatest terms and conditions.
Customised items are non-returnable unless prior authorisation is given.
Service Calibrations / Repairs:
For any instruments that require a calibration or repair, complete the below form to obtain an RMA number.
Lithium Ion Batteries:
Under no circumstance should you send back defective lithium Ion batteries back to Sonatest.
It is also not necessary to include the batteries when returning goods for repair or calibration.
If you are unsure about returning batteries or how to classify them, then please email Sonatest or call +44 (0) 1908 316 345 for further information.
- Complete the form below to request an RMA number
- Download and complete the return slip including your RMA number to include with your return
- Download a returns label