Privacy Policy

What we do with your personally identifiable information

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. "Personally identifiable information" means information that can be used to identify you as an individual, such as, for example:

• Your name, company, email address, phone number, and address
• Your computer’s domain name and IP address, indicating where your computer is located on the Internet

If you do provide personally identifiable information to us, we will:

• Neither sell, rent nor provide it to a third party without your permission. We may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;
• Take commercially reasonable precautions to protect the information from loss, misuse and unauthorised access, disclosure, alteration and destruction;

Not use or disclose the information except:as necessary to provide services or products you have ordered;in other ways described in this privacy policy or to which you have otherwise consented;in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);as required by law, for example, in response to a subpoena or search warrant;to outside auditors who have agreed to keep the information confidential;as necessary to enforce the Terms of Service;as necessary to protect the rights, safety, or property of Sonatest Ltd, its users, or others. This may include (for example) exchanging information with other organisations for fraud protection and/or risk reduction.

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our website; research and development; customer and account administration; and to help us focus our marketing efforts more precisely.

Cookies

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again so it can recognise you as a return visitor and improve your experience.

We use cookies to compile aggregate data about site traffic and interaction so that we can offer better experience and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

We categorise the cookies used on our website as either Essential, Features or Marketing. 

Essential Cookies

Our Essential cookies are necessary to ensure that the website delivers you information and services securely and optimally. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these type of cookies on your device.

Cookie preference - your cookie preference is stored to retain choices relating to cookies you are happy for us to use. This allows the main cookie banner to be hidden on future visits, and ensures cookies are not set for visitors who opt out of this tracking.

Content Management - our content management system leaves a simple session cookie to detect if a visitor is logged in.

Google ReCaptcha - used by the Google reCAPTCHA service used in our forms to stop submissions from spammers. You can view the google privacy policy here (https://policies.google.com/privacy?hl=en).

Google Analytics - a web analytics service provided by Google to help us see how our website is used. In doing so information about your use of our website may be transmitted to Google and stored on servers in the United States. IP addresses, which can be used to identify an individual user, are anonymised by Google Analytics. The data collected by Google Analytics is used to analyse how frequently the same people revisit sonatest.com, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.

Features

This primarily relates to registered users of sonatest.com. Cookies are used to enable website features and store your preferences. Not accepting these cookies might impact the way you experience sonatest.com and can prevent some features from working. 

Marketing

Cookies and other technologies such as tracking pixels and tags are also used for Internet advertising purposes. They help us to target advertising to companies who we believe are interested in Sonatest.

Leadfeeder - sonatest.com analyses the behavioural data of all our website visitors via Leadfeeder. This includes; pages viewed, visitor source and time spent on the site. Visitor IP addresses are collected to detect company and geographic location. 

Leadfeeder only shows company visits and automatically filters out all users visiting from residential IP addresses. All visit data is aggregated on the company level.

Cookie Controls

Most web browsers implement controls which allow you to delete and choose from which sources you accept cookies.

Manufacturer's instructions for cookie controls for the most common web browsers:

Microsoft Internet Explorer
https://support.microsoft.com/en-us/kb/260971

Google Chrome
https://support.google.com/chrome/answer/95647?hl=en-GB

Apple Safari for Mac
https://support.apple.com/kb/PH5042?locale=en_US

Apple Safari for iOS
https://support.apple.com/en-us/HT201265

Mozilla Firefox
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Android Browser
http://support.google.com/ics/nexus/bin/answer.py?hl=en&answer=2425067

If you wish to opt-out from Google Analytics tracking and cookies, see Google's support article.
https://support.google.com/analytics/answer/181881?hl=en

You can opt-out of our non-essential cookies at any time using the cookie banner below.

 

External data storage sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Your privacy responsibilities

To help protect your privacy, be sure to take customary precautions to guard against malware (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

Changes to this Privacy Policy

We reserve the right to change this privacy policy as we deem necessary or appropriate, because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavour to notify you, by email to that address, of any material change to how we will use personally identifiable information.

Questions?

If you have questions or comments about our privacy policy, send email to marketing@sonatest.com or call us on 01908 316345.